- How do I request a catalog? - Please refer to the free catalog link on our homepage, or e-mail your name and address to [email protected], and SMKW will send you a complimentary catalog. Please type Catalog Request in the subject line of your e-mail.
- Does SMKW buy old knives? - SMKW purchases knife collections, antique knives, and unique knives from time to time. If you are interested in selling a collection or an antique knife, please e-mail the Collectibles Department at [email protected].
- Does SMKW ship outside of the United States? - Outside of the United States SMKW ships orders to Canada. For additional information please contact our Sales Department at [email protected].
- An item is missing from, or damaged in my order, what should I do? - If an item is missing from your order, check your invoice to see if the item was backordered, or if the item is no longer available. If your item is listed on the invoice, but not included with the order, or your item is damaged, please contact our Customer Service Department at (800) 327-5871, [email protected] or click here for more information about Customer Service.
The Customer Service Agent will ask you for the following information from your invoice: Customer Number, Order Number, Checked By Number (located in the bottom-left corner).
- Does SMKW have catalogs that only feature knives? - SMKW does not produce catalogs that feature only one type of merchandise. Our catalogs feature a variety of merchandise. Please use the "browse the aisles" search feature of our online store.
- How can I contact the manufacturer? - SMKW can supply any available contact information for our Vendors. Please send an e-mail to [email protected] , include the name of the manufacturer you wish to contact. Please type Manufacturer Inquiry in the subject line of your e-mail, and we will reply as soon as possible. You may also call our Customer Service Department at (800) 327-5871. Please note that not all manufacturers allow their contact information to be released.
- Does SMKW repair knives? - SMKW does not repair knives. If you purchased your item more then ninety (21) days ago, please see our 100% Satisfaction Guarantee or e-mail your request to [email protected]. Please type Brand Info Inquiry on the subject line of your e-mail and include the knife brand.
- If I have backordered merchandise, will it hold up my entire order? - Merchandise that is in stock will ship now. Backordered merchandise will ship as it becomes available.